FAQ

Hello, Here are questions customers ask so we decided to answer them here to help other customers with the same questions.

If these questions don't answer the question you have you can send us an email and we will reply within 24 hours of receiving your email. 

Q&A

1. How long does shipping take?

    Preorders deliver in about 7-15 Business days excluding weekends and holidays.  Please be prepared to wait for a package longer if you preorder.

    Ready to Ship items deliver in 2-5 days depending on what state you are in. Ready to ship items will have the RTS initials on the products name. If        you conbine RTS and preorders your whole order will ship together once the preorder arrives to our store. 

 

2. Do you ship Afterpay items before i pay off my balance?

     Yes, Afterpay orders process time is the same as if you pay with a regular debit/credit card. Shipping time will be      the same as explained above. 

 

3. Where is the store located?

     Store is located in Las Vegas NV but we ship worldwide. 

 

4. How long do Tutu sets take to be ready?

     Tutu set orders are ready a week after you order. If we are shipping your order the usps will take about 2-4 days       to deliver your package. You can pay the rush fee if you need us to have the order ready in 2-3 days. 

 

5. Are the tutu tops onesies?

Tutu Sets from Newborn size to 24M will be made in a onesie. If you don't want it in a onesie please let us know on the notes. You can write "Wan't shirt on a regular shit NOT ONESIE" Otherwise it will be made in a onesie.

 

6. Are refunds available?

No, Refunds are not available but we can credit you or exchange an item.

Dresses are size exchange only! Tutu sets are final sale, no exchange and no refunds, same as any other custom order.