No Return, Exchange only!
You may exchange most new, unopened items within 10 days of delivery. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If you wan't to change for another size you will be responsible for the return shipping fees and the fees to re send your exchange.
NO EXCHANGE on Tutu Orders. Tutu Sets are final sale!
10% Fee will be charged for any Custom tutu orders that are cancelled within 24 hours. After 24 hours there is no refund.
Dresses and Holiday items can ONLY be exchanged for a different size. You cannot exchange them for another item.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions on how to return items from your order.
Order process time 1-3 Days.
Delivery time on ready to ship items-
2-5 Days. Our store is open Wednesday- Sunday , So we only ship on those days. Delivery time is counting from the days we ship.
Delivery time for Preorders-
7-14 Business days. Most order deliver in a week and a half. Contact us if you need an order faster and we will rush it.
If you order from the ready to ship section and preorder section, your order will ship out until the preorder items arrive. If you want your ready to ship item to ship out within 2-3 days please place a separate order for the ready to ship items.
Please contact us if you have any questions.